How To Fix >2381 - &1 is not supported as category for promises to pay

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 381

• Message text: &1 is not supported as category for promises to pay

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2381 - &1 is not supported as category for promises to pay ?

  The SAP error message "2381 &1 is not supported as category for promises to pay" typically occurs in the context of managing customer accounts and payment promises in the SAP system. This error indicates that the specified category for the promise to pay is not valid or not supported in the current configuration.
  Cause:
  
  Invalid Category: The category specified for the promise to pay does not exist or is not configured correctly in the system.
  Configuration Issues: The configuration settings for payment promises may not include the category you are trying to use.
  Data Entry Error: There may be a typographical error in the category name or code being used.
  
  Solution:
  
  
  Check Category Configuration:
  
  Go to the configuration settings in SAP (usually in the SPRO transaction).
  Navigate to the relevant section for managing payment promises and check the categories that are defined.
  Ensure that the category you are trying to use is listed and properly configured.
  
  
  
  Use a Valid Category:
  
  If the category you are trying to use is not valid, select a different category that is supported by the system.
  You may need to consult with your SAP administrator or finance team to identify the correct category.
  
  
  
  Update Master Data:
  
  If the category is part of a customer master record or related data, ensure that the master data is updated to reflect valid categories.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for more information on supported categories for promises to pay.
  
  
  
  Error Logging:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Change Customer Credit Management) or F-28 (Post Incoming Payments) where you might encounter this error.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal for any patches or updates that may address the issue.
  User Roles and Permissions: Ensure that the user has the necessary permissions to create or modify promises to pay.
  
  If the issue persists after checking the above points, it may be beneficial to reach out to SAP support or your internal IT team for further assistance.