How To Fix >2380 - Specify the category of the promise to pay

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 380

• Message text: Specify the category of the promise to pay

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2380 - Specify the category of the promise to pay ?

  The SAP error message 2380 ("Specify the category of the promise to pay") typically occurs in the context of accounts receivable or billing processes when a user is trying to record a promise to pay but has not specified the required category for that promise. This is often related to the management of customer payments and promises in the SAP system.
  Cause:
  The error arises when:
  
  A user attempts to create or update a promise to pay without selecting a category.
  The system requires a specific categorization to process the promise correctly, which could be related to the type of payment arrangement, customer agreement, or internal accounting practices.
  
  Solution:
  To resolve this error, follow these steps:
  
  Identify the Transaction: Determine which transaction or process you are in when the error occurs (e.g., creating a promise to pay in accounts receivable).
  Select the Category: Look for a field labeled "Category" or similar in the transaction screen. You may need to choose from a dropdown list or enter a specific code that corresponds to the type of promise to pay.
  Consult Documentation: If you are unsure about which category to select, refer to your organization's internal documentation or SAP help resources for guidance on the available categories and their meanings.
  Check User Permissions: Ensure that you have the necessary permissions to create or modify promises to pay. If not, contact your system administrator.
  Save Changes: After selecting the appropriate category, try saving the transaction again.
  
  Related Information:
  
  SAP Configuration: The categories for promises to pay may be configured in the SAP system. If you are an administrator, you may need to check the configuration settings in the relevant module (e.g., Financial Accounting).
  User Training: Ensure that users are trained on how to properly enter promises to pay, including the importance of selecting the correct category.
  SAP Notes: Check SAP Notes or the SAP Support Portal for any updates or patches related to this error message, as there may be specific fixes or enhancements available.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team for further assistance.