How To Fix >2336 - Fill either credit card details only or bank details only

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 336

• Message text: Fill either credit card details only or bank details only

Self-Explanatory Message

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• What is the cause and solution for SAP error message >2336 - Fill either credit card details only or bank details only ?

  The SAP error message "2336 Fill either credit card details only or bank details only" typically occurs in the context of payment processing within SAP systems, particularly when dealing with customer master data or vendor master data. This error indicates that the system has detected that both credit card details and bank details have been entered simultaneously, which is not allowed.
  Cause:
  The error arises when both credit card information and bank account information are filled in the same record. SAP requires that you provide either credit card details or bank details, but not both at the same time. This is likely a validation rule set in the system to prevent conflicts in payment processing.
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Access the Relevant Master Data Record:
  
  Navigate to the customer or vendor master data record where the error is occurring.
  
  
  
  Review Payment Information:
  
  Check the payment information section of the record. Look for fields related to credit card details (such as card number, expiration date, etc.) and bank details (such as account number, bank name, etc.).
  
  
  
  Remove Conflicting Information:
  
  Decide whether you want to use credit card payment or bank transfer payment.
  If you choose to use credit card payment, ensure that all bank details are removed from the record.
  Conversely, if you prefer bank payment, remove all credit card details.
  
  
  
  Save the Changes:
  
  After making the necessary adjustments, save the record.
  
  
  
  Test the Changes:
  
  If applicable, perform a test transaction to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Configuration: Depending on your organization's configuration, there may be specific settings in the SAP system that dictate how payment methods are handled. Consult with your SAP administrator or technical team if you need to adjust these settings.
  Documentation: Refer to SAP documentation or help resources for more detailed information on managing customer and vendor payment methods.
  User Training: Ensure that users entering payment information are trained on the correct procedures to avoid this error in the future.
  
  By following these steps, you should be able to resolve the error and ensure that your payment processing works smoothly.