How To Fix 1S021 - SSF information for SAP user &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: 1S - Messages for SSF ("Secure Store & Forward")

• Message number: 021

• Message text: SSF information for SAP user &1 not found

What causes this issue?

There is no entry for the user <(>&<)>1 in address management (extended
communication: type SSF).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact the SSF system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 1S021 - SSF information for SAP user &1 not found ?

  The SAP error message "1S021 SSF information for SAP user &1 not found" typically indicates that the system is unable to find the Security Service Framework (SSF) information for the specified SAP user. This can occur in scenarios where digital signatures or encryption are required, and the necessary SSF configuration for the user is missing.
  Cause:
  
  Missing SSF Configuration: The user does not have the necessary SSF information configured in the system.
  User Profile Issues: The user profile may not be correctly set up or may be incomplete.
  Authorization Issues: The user may not have the required authorizations to access SSF services.
  System Configuration: The SSF settings in the system may not be properly configured or may be missing.
  
  Solution:
  
  
  Check User Profile:
  
  Go to transaction SU01 (User Maintenance) and enter the user ID.
  Check the "Logon Data" and "Profiles" tabs to ensure that the user has the necessary profiles assigned.
  
  
  
  Maintain SSF Information:
  
  Use transaction SSFC (SSF Configuration) to maintain the SSF information for the user.
  Ensure that the user has the correct SSF settings, including the necessary cryptographic keys and certificates.
  
  
  
  Assign SSF Authorization:
  
  Ensure that the user has the necessary authorizations to use SSF services. This may involve assigning specific roles or authorizations related to SSF.
  
  
  
  Check System Configuration:
  
  Verify the overall SSF configuration in the system. This can be done using transaction STRUST (Trust Manager) to check the SSL and SSF settings.
  Ensure that the SSF is properly configured and that the necessary cryptographic libraries are available.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to SSF configuration for additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SSFC: SSF Configuration
  STRUST: Trust Manager
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to SSF and user configuration.
  Authorization Objects: Review the authorization objects related to SSF to ensure that the user has the necessary permissions.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.