How To Fix 1S021 - SSF information for SAP user &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: 1S - Messages for SSF ("Secure Store & Forward")

• Message number: 021

• Message text: SSF information for SAP user &1 not found

What causes this issue?

There is no entry for the user <(>&<)>1 in address management (extended
communication: type SSF).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact the SSF system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 1S021 - SSF information for SAP user &1 not found ?

  The SAP error message "1S021 SSF information for SAP user &1 not found" typically indicates that the system is unable to find the Security Service Framework (SSF) information for the specified SAP user. This can occur in scenarios where digital signatures or encryption are required, and the necessary SSF configuration for the user is missing.
  
  Cause:
  
  Missing SSF Configuration: The user does not have the necessary SSF information configured in the system.
  User Profile Issues: The user profile may not be correctly set up or may be incomplete.
  Authorization Issues: The user may not have the required authorizations to access SSF services.
  System Configuration: The SSF settings in the system may not be properly configured or may be missing.
  
  
  Solution:
  
  
  Check User Profile:
  
  Go to transaction SU01 (User Maintenance) and enter the user ID.
  Check the "Logon Data" and "Profiles" tabs to ensure that the user has the necessary profiles assigned.
  
  
  
  Maintain SSF Information:
  
  Use transaction SSFC (SSF Configuration) to maintain