How To Fix 1J604 - Enter the mandate reference

SAP Error Message - Details

• Message type: E = Error

• Message class: 1J - BCA: Payment Order Dialog

• Message number: 604

• Message text: Enter the mandate reference

What causes this issue?

The <LS>Mandate Check </>indicator is selected in the additional checks
for the transaction type in Customizing.,,

System Response

The system cannot post a payment order or a standing order.

How to fix this error?

Enter the mandate reference, or select a mandate by using the input
help.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 1J604 - Enter the mandate reference ?

  The SAP error message 1J604: "Enter the mandate reference" typically occurs in the context of payment processing, particularly when dealing with direct debits or SEPA (Single Euro Payments Area) transactions. This error indicates that the system requires a mandate reference number, which is essential for processing direct debit transactions.
  Cause:
  The error arises when:
  
  A payment document is being created or processed without a mandate reference.
  The mandate reference is a required field in the payment processing configuration, and it has not been filled in.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check the Payment Document: Ensure that the payment document you are trying to process includes a mandate reference. This reference is usually linked to the customer or vendor's direct debit authorization.
  
  
  Enter the Mandate Reference:
  
  Navigate to the relevant transaction where the error occurred.
  Look for the field labeled "Mandate Reference" or similar.
  Enter the appropriate mandate reference number that corresponds to the direct debit agreement with the customer or vendor.
  
  
  
  Review Mandate Configuration:
  
  If you are unsure about the mandate reference, check the configuration settings in your SAP system related to direct debits.
  Ensure that the mandates are correctly set up in the system and that the reference numbers are correctly assigned to the relevant customers or vendors.
  
  
  
  Consult Documentation: If you are still facing issues, refer to the SAP documentation or help files related to payment processing and mandates for further guidance.
  
  
  Contact Support: If the problem persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your specific configuration and setup.
  
  
  Related Information:
  
  Mandate Reference: This is a unique identifier for a direct debit mandate, which is a customer's authorization for a company to collect payments from their bank account.
  SEPA Direct Debit: In the context of European payments, the SEPA Direct Debit scheme requires a mandate reference to ensure compliance with regulations.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing payment processing, such as F110 (Automatic Payment Transactions) or F-28 (Incoming Payments).
  
  By ensuring that the mandate reference is correctly entered and configured, you should be able to resolve the error and proceed with your payment processing tasks.