How To Fix 0C002 - System error while accessing characteristic data

SAP Error Message - Details

• Message type: E = Error

• Message class: 0C - Customizing Batch Management

• Message number: 002

• Message text: System error while accessing characteristic data

What causes this issue?

An internal error occurred while accessing the characteristic data. The
characteristic cannot be used.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE 'NA_SYSVERW' OBJECT DOKU ID TX LANGUAGE EN

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 0C002 - System error while accessing characteristic data ?

  The SAP error message 0C002 ("System error while accessing characteristic data") typically indicates an issue related to the access of characteristic data in the SAP system, often in the context of SAP BW (Business Warehouse) or SAP APO (Advanced Planner and Optimizer). This error can arise due to various reasons, including data inconsistencies, configuration issues, or system performance problems.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data stored in the InfoObjects or characteristics, which can lead to access issues.
  Authorization Issues: The user may not have the necessary authorizations to access the characteristic data.
  System Performance: High load on the system or performance issues can lead to timeouts or failures when accessing data.
  Configuration Errors: Incorrect configuration of InfoObjects, InfoProviders, or queries can lead to this error.
  Transport Issues: If the characteristic data was recently transported from one system to another, there may be issues with the transport itself.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Use transaction codes like RSA1 (Data Warehousing Workbench) to check for inconsistencies in the data.
  Run consistency checks on the InfoObjects and InfoProviders.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the characteristic data. This can be checked in transaction SU53 or by reviewing the user's roles and authorizations.
  
  
  
  Monitor System Performance:
  
  Check system performance metrics to identify any bottlenecks. Use transaction ST22 to check for dumps or SM21 for system logs.
  If the system is under heavy load, consider scheduling data access during off-peak hours.
  
  
  
  Review Configuration:
  
  Verify the configuration of the InfoObjects and InfoProviders. Ensure that all necessary settings are correctly configured.
  Check the queries and ensure they are correctly defined.
  
  
  
  Check Transport Logs:
  
  If the issue arose after a transport, review the transport logs for any errors or warnings that may indicate problems with the transported objects.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as RSA1, ST22, SM21, and SU53 for troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Review SAP documentation related to BW or APO for best practices in data access and configuration.
  
  By following these steps, you should be able to diagnose and resolve the error message 0C002 effectively.