How To Fix 06311 - Info record for item & already being processed

SAP Error Message - Details

• Message type: E = Error

• Message class: 06 -

• Message number: 311

• Message text: Info record for item & already being processed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 06311 - Info record for item & already being processed ?

  The SAP error message "06311 Info record for item & already being processed" typically occurs when there is an attempt to create or modify an info record that is already being processed by another transaction or user. This can happen in various scenarios, such as when multiple users are trying to access or update the same info record simultaneously.
  Cause:
  
  Concurrent Access: Another user or session is currently processing the info record.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. If one user is editing the info record, it will be locked for others.
  Long-running Transactions: If a transaction takes too long to complete, it may hold the lock longer than expected.
  System Issues: Occasionally, system issues or bugs can lead to locks not being released properly.
  
  Solution:
  
  Wait and Retry: If you encounter this error, wait for a few moments and then try again. The other user may complete their transaction, releasing the lock.
  Check for Active Sessions: Use transaction code SM12 to check for active locks. You can see which user is holding the lock and the associated info record.
  Contact the User: If you identify the user holding the lock, you may want to contact them to see if they can complete their transaction.
  Release Locks: If necessary, a system administrator can release the lock from SM12, but this should be done with caution to avoid data inconsistencies.
  Review Transaction Performance: If this issue occurs frequently, review the performance of the transactions that are locking the info records. Optimizing these transactions may help reduce lock contention.
  System Monitoring: Implement monitoring to track and analyze locking issues, which can help in identifying patterns or frequent offenders.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM21: To check system logs for any related issues.
  ST22: To check for dumps that might indicate underlying problems.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on how to properly handle info records and understand the implications of concurrent access.
  
  By following these steps, you should be able to resolve the error and prevent it from occurring in the future.