How To Fix >0474 - Specify the cardholder for card &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: >0 - General Basis texts

• Message number: 474

• Message text: Specify the cardholder for card &1 &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >0474 - Specify the cardholder for card &1 &2 ?

  The SAP error message 0474 ("Specify the cardholder for card &1 &2") typically occurs in the context of SAP's Financial Accounting (FI) or Controlling (CO) modules, particularly when dealing with credit card transactions or payment processing. This error indicates that the system requires a cardholder's name or identification for the specified credit card but it has not been provided.
  Cause:
  
  Missing Cardholder Information: The cardholder's name or identification is not entered in the relevant fields for the credit card transaction.
  Configuration Issues: There may be issues with the configuration of the payment method or credit card processing settings in the system.
  Data Entry Errors: The user may have overlooked entering the required information during transaction processing.
  
  Solution:
  
  
  Enter Cardholder Information:
  
  Navigate to the transaction or document where the error occurred.
  Ensure that the cardholder's name or identification is entered in the appropriate field for the credit card.
  Save the changes and try processing the transaction again.
  
  
  
  Check Configuration:
  
  If the issue persists, check the configuration settings for the payment method or credit card processing in the SAP system.
  Ensure that the necessary fields for cardholder information are correctly set up in the configuration.
  
  
  
  User Training:
  
  Provide training or guidelines to users on how to properly enter credit card information, including the cardholder's name.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions related to the error message and the context in which it occurs.
  
  
  
  Contact Support:
  
  If the problem cannot be resolved through the above steps, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be involved in credit card processing, such as F-53 (Post Outgoing Payments) or F-28 (Post Incoming Payments).
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  User Roles: Ensure that users have the appropriate roles and authorizations to enter and process credit card information.
  
  By following these steps, you should be able to resolve the error message 0474 and successfully process the credit card transaction.