How To Fix >0382 - Internal error when selecting open items for payment orders

SAP Error Message - Details

• Message type: E = Error

• Message class: >0 - General Basis texts

• Message number: 382

• Message text: Internal error when selecting open items for payment orders

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >0382 - Internal error when selecting open items for payment orders ?

  The SAP error message 0382 ("Internal error when selecting open items for payment orders") typically indicates that there is an issue with the selection of open items for payment processing in the SAP system. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying database.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data related to open items, such as missing or incorrect entries in the database.
  Configuration Issues: Incorrect configuration settings in the payment processing module can lead to this error.
  Database Issues: Problems with the database, such as corruption or locking issues, can also trigger this error.
  Program Errors: Bugs or issues in the underlying ABAP code that handles the selection of open items may cause this error.
  Authorization Issues: Lack of proper authorizations for the user trying to execute the payment order can also lead to this error.
  
  Solutions:
  
  
  Check Data Consistency: 
  
  Use transaction codes like FB03 to review the open items and ensure that there are no inconsistencies or missing entries.
  Run consistency checks using transaction SARA or SYST to identify and correct any data issues.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the payment processing area (transaction OBPM1 for payment methods, etc.) to ensure they are set up correctly.
  Ensure that the payment program settings are correctly defined in FBZP.
  
  
  
  Database Checks:
  
  Perform database checks to ensure that there are no locks or corruption issues. This may require the assistance of your database administrator.
  If necessary, run database repair tools or consult with SAP support for assistance.
  
  
  
  Debugging:
  
  If you have access to the ABAP debugger, you can try to debug the payment program to identify where the error is occurring.
  Look for any custom code or enhancements that may be affecting the standard functionality.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to execute payment orders. This can be checked in transaction SU53 after the error occurs.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including transaction codes, user roles, and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: FBZP (Payment Program Configuration), FB03 (Display Document), SARA (Archive Administration), SU53 (Authorization Check).
  SAP Notes: Regularly check for updates or patches related to payment processing errors in the SAP Support Portal.
  Documentation: Review SAP documentation related to payment processing and error handling for additional insights.
  
  By following these steps, you should be able to identify and resolve the cause of the SAP error message 0382.