How To Fix >0381 - Internal error when reversing payment document &1

SAP Error Message - Details

• Message type: E = Error

• Message class: >0 - General Basis texts

• Message number: 381

• Message text: Internal error when reversing payment document &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message >0381 - Internal error when reversing payment document &1 ?

  The SAP error message 0381 ("Internal error when reversing payment document &1") typically indicates that there is an issue with the reversal process of a payment document in the SAP system. This error can arise due to various reasons, including data inconsistencies, configuration issues, or system bugs.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data related to the payment document that is being reversed. This could include missing or incorrect entries in related tables.
  Configuration Issues: The configuration settings for the payment processing or document reversal may not be set up correctly.
  Authorization Issues: The user attempting to reverse the payment document may not have the necessary authorizations to perform this action.
  System Bugs: There may be a bug in the SAP system that is causing the error during the reversal process.
  Document Status: The payment document may be in a status that does not allow for reversal (e.g., already reversed or cleared).
  
  Solutions:
  
  Check Document Status: Verify the status of the payment document. Ensure that it is eligible for reversal and has not already been reversed or cleared.
  Review Data Consistency: Check for any inconsistencies in the related data. This may involve reviewing the payment document and its associated entries in the database.
  Authorization Check: Ensure that the user has the necessary authorizations to reverse the payment document. This may involve checking user roles and permissions.
  Configuration Review: Review the configuration settings related to payment processing and document reversal. Ensure that they are set up correctly according to your organization's requirements.
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Debugging: If you have access to technical resources, consider debugging the process to identify the exact point of failure. This may require the assistance of an ABAP developer.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB08 (Reverse Document) and FBRA (Reset Cleared Items) that are used for reversing documents in SAP.
  Documentation: Review SAP documentation related to payment processing and document reversal for best practices and troubleshooting tips.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message 0381 in SAP.