CMP_PROCESSING - Gestion des réclamations

SAP Transaction Code - Details

• Transaction Code: CMP_PROCESSING

  Description: Gestion des réclamations

  Release: S/4HANA and ECC 6

  Menu Path:

  • Logistics > Sales and Distribution > Shipping and Transportation > Billing > Billing Document > Complaints Processing
  • Logistics > Sales and Distribution > Billing > Billing Document > Complaints Processing
  • Logistics > Logistics Execution > JIT Inbound > Environment > Billing Document > Billing Document > Complaints Processing
  • Logistics > Customer Service > Service Processing > Environment > Sales and Distribution > Billing Document > Billing Document > Complaints Processing
  • Logistics > Customer Service > Service Agreements > Environment > Sales and Distribution > Billing Document > Billing Document > Complaints Processing

• • Program: SAPLVCMP

    Screen: 100

    Authorization Object:

  • Development Package: CMP

    Package Description: Complaints Processing

    Parent Package: EA-ISSE

  • Module/Component: LO-RFM-BCT

    Description: BW only - Business Content and Extractors

Smart SAP Assistant

• SAP Tcode: CMP_PROCESSING - Gestion des réclamations

  
  Overview: 
  CMP_PROCESSING is an SAP transaction code used to manage customer complaints. It allows users to track, process, and resolve customer complaints in an efficient and organized manner. 
  
  Functionality: 
  The CMP_PROCESSING transaction code enables users to create, edit, and delete customer complaints. It also allows users to assign complaints to the appropriate personnel for resolution. Additionally, users can view the status of complaints and generate reports on complaint resolution. 
  
  Step-by-step How to Use: 
  1. To create a new complaint, select the “Create” button in the CMP_PROCESSING transaction code. 
  2. Enter the customer information and complaint details into the appropriate fields. 
  3. Assign the complaint to the appropriate personnel for resolution. 
  4. To view the status of a complaint, select the “Status” button in the CMP_PROCESSING transaction code. 
  5. To generate a report on complaint resolution, select the “Reports” button in the CMP_PROCESSING transaction code. 
  
  Other Recommendations: 
  It is recommended that users regularly review their customer complaints and take action as needed to ensure timely resolution of issues. Additionally, users should ensure that all customer information is kept up-to-date and accurate in order to ensure accurate reporting on complaint resolution.