How to use WCMP_PROCESSING - Complaints Processing

SAP Transaction Code - Details

• Transaction Code: WCMP_PROCESSING

  Description: Complaints Processing

  Release: S/4HANA and ECC 6

• • Program: SAPLWCMP

    Screen: 1400

    Authorization Object:

  • Development Package: CMP

    Package Description: Complaints Processing

    Parent Package: EA-ISSE

  • Module/Component: LO-RFM-BCT

    Description: BW only - Business Content and Extractors

Smart SAP Assistant

• SAP Tcode: WCMP_PROCESSING - Complaints Processing

  
  Overview: 
  WCMP_PROCESSING is an SAP transaction code used to manage customer complaints. It allows users to track, process, and resolve customer complaints in an efficient and organized manner. 
  
  Functionality: 
  WCMP_PROCESSING provides users with a comprehensive overview of customer complaints. It allows users to view the status of each complaint, assign tasks to responsible personnel, and track the progress of each complaint. Additionally, it provides users with the ability to generate reports on customer complaints and analyze trends in customer feedback. 
  
  Step-by-step How to Use: 
  1. Log into SAP and enter the WCMP_PROCESSING transaction code. 
  2. Select the “Create Complaint” option from the menu. 
  3. Enter the necessary information about the complaint, such as customer name, product details, and complaint description. 
  4. Assign a responsible personnel for the complaint and set a due date for resolution. 
  5. Save the complaint and track its progress in the system. 
  6. Generate reports on customer complaints as needed. 
  
  Other Recommendations: 
  It is recommended that users regularly review customer complaints in order to identify any potential issues or trends in customer feedback. Additionally, users should ensure that all complaints are resolved in a timely manner in order to maintain customer satisfaction levels.