How to use WCMP_MASS - Mass Complaints Processing

SAP Transaction Code - Details

• Transaction Code: WCMP_MASS

  Description: Mass Complaints Processing

  Release: S/4HANA and ECC 6

• • Program: CMP_MASS

    Screen: 100

    Authorization Object:

  • Development Package: CMP

    Package Description: Complaints Processing

    Parent Package: EA-ISSE

  • Module/Component: LO-RFM-BCT

    Description: BW only - Business Content and Extractors

Smart SAP Assistant

• SAP Tcode: WCMP_MASS - Mass Complaints Processing

  
  Overview:
  WCMP_MASS is a SAP transaction code used to process customer complaints in bulk. It is part of the SAP Customer Relationship Management (CRM) module and is used to quickly and efficiently process customer complaints. 
  
  Functionality: 
  WCMP_MASS allows users to process customer complaints in bulk, meaning that multiple complaints can be processed at once. This saves time and resources, as it eliminates the need to manually process each complaint individually. Additionally, WCMP_MASS allows users to view the status of each complaint, as well as the overall progress of the complaint processing. 
  
  Step-by-step How to Use: 
  1. Log into SAP and enter the transaction code WCMP_MASS. 
  2. Select the complaints that you wish to process in bulk. 
  3. Enter the necessary information for each complaint, such as customer name, product details, and complaint description. 
  4. Click “Process” to begin processing the complaints in bulk. 
  5. Monitor the progress of the complaint processing by viewing the status of each complaint and the overall progress of the complaint processing. 
  6. Once all complaints have been processed, click “Finish” to complete the process. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with WCMP_MASS before using it for bulk complaint processing. Additionally, users should ensure that all necessary information is entered correctly before beginning the complaint processing process, as incorrect information may lead to delays or errors in processing.