How to use SWI2_ADM1 - Work Items Without Agents

SAP Transaction Code - Details

• Transaction Code: SWI2_ADM1

  Description: Work Items Without Agents

  Release: S/4HANA and ECC 6

  Menu Path:

  • Tools > ABAP Workbench > Development > SAP Business Workflow > Administration > Workflow Runtime > Work items without agents
  • Tools > Business Workflow > Development > Administration > Workflow Runtime > Work items without agents

• • Program: RSWINTRO

    Screen: 1000

    Authorization Object: S_TCODE

  • Development Package: SWI

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: SWI2_ADM1 - Work Items Without Agents

  
  Overview:
  The SAP transaction code SWI2_ADM1 is used to display work items that have not been assigned to an agent. This transaction code is used to monitor the progress of work items and ensure that they are assigned to the appropriate agent. 
  
  Functionality: 
  The SWI2_ADM1 transaction code allows users to view all work items that have not been assigned to an agent. This includes work items that are in the process of being assigned, as well as those that have not yet been assigned. The transaction code also allows users to view the status of each work item, such as whether it is open or closed. 
  
  Step-by-step How to Use: 
  To use the SWI2_ADM1 transaction code, follow these steps 
  1. Log into SAP and enter the transaction code SWI2_ADM1 in the command field. 
  2. The system will display a list of all work items that have not been assigned to an agent. 
  3. Select a work item from the list and click on it to view its details. 
  4. The system will display information about the work item, such as its status and any notes associated with it. 
  5. To assign a work item to an agent, click on the “Assign” button and select an agent from the list of available agents. 
  6. Once the work item has been assigned, click on the “Save” button to save your changes. 
  
  Other Recommendations: 
  It is recommended that users regularly check the list of unassigned work items using the SWI2_ADM1 transaction code in order to ensure that all work items are being assigned in a timely manner. Additionally, users should ensure that all notes associated with a work item are up-to-date and accurate in order to ensure that agents have all of the necessary information when working on a task.