How to use SSC_REPORT - CRM Service Request Report

SSC_REPORT - Overview

• Transaction Code: SSC_REPORT

  Description: CRM Service Request Report

  Release: S/4HANA and ECC 6

• • Program: SSC_LAUNCH_REPORT

    Screen: 1000

    Authorization Object:

  • Development Package: BS_SSC_SR

    Package Description: Shared Services - CRM Service Request Integration

    Parent Package: BS_SHARED_SERVICE_CENTER

  • Module/Component: CA-EPT-SSC

    Description: Shared Service Center Framework

SSC_REPORT - Details

• SAP Tcode: SSC_REPORT - CRM Service Request Report

  
  Overview: 
  The SAP transaction code SSC_REPORT - CRM Service Request Report is used to generate a report of all service requests created in the SAP Customer Relationship Management (CRM) system. This report can be used to track the progress of service requests and to identify any areas where improvement is needed. 
  
  Functionality: 
  The SSC_REPORT - CRM Service Request Report provides a comprehensive overview of all service requests created in the SAP CRM system. It includes information such as the request type, status, priority, and customer details. The report also provides a summary of the total number of service requests and their respective statuses. 
  
  Step-by-step How to Use: 
  1. Log into the SAP system and navigate to the SSC_REPORT - CRM Service Request Report transaction code. 
  2. Select the desired date range for the report. 
  3. Select any additional filters that you would like to apply to the report, such as request type or customer details. 
  4. Click “Execute” to generate the report. 
  5. The report will be displayed on the screen and can be printed or exported as a PDF file for further analysis. 
  
  Other Recommendations: 
  It is recommended that users regularly review the SSC_REPORT - CRM Service Request Report in order to ensure that all service requests are being handled in a timely manner and that customer satisfaction is being maintained. Additionally, users should