How to use JKR4 - Release customer complaint

SAP Transaction Code - Details

• Transaction Code: JKR4

  Description: Release customer complaint

  Release: ECC 6 only

• • Program: RJKSFRGB

    Screen: 0

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Smart SAP Assistant

• SAP Tcode: JKR4 - Release customer complaint

  
  Overview:
  SAP transaction code JKR4 is used to release customer complaints. This transaction code is used to close customer complaints that have been resolved and to ensure that the customer is satisfied with the resolution. 
  
  Functionality: 
  JKR4 allows users to release customer complaints that have been resolved. It also allows users to enter a resolution code and a resolution text, which will be stored in the system for future reference. Additionally, it allows users to enter a customer satisfaction rating, which will be used to measure customer satisfaction with the resolution. 
  
  Step-by-step How to Use: 
  1. Enter the complaint number in the “Complaint Number” field. 
  2. Enter the resolution code in the “Resolution Code” field. 
  3. Enter the resolution text in the “Resolution Text” field. 
  4. Enter the customer satisfaction rating in the “Customer Satisfaction Rating” field. 
  5. Click “Release” to release the complaint and close it in the system. 
  
  Other Recommendations: 
  It is recommended that users review all customer complaints before releasing them to ensure that they have been properly resolved and that the customer is satisfied with the resolution. Additionally, it is recommended that users document all customer complaints and resolutions in order to track customer satisfaction over time.