How to use JKR3 - Display customer complaint

JKR3 - Overview

• Transaction Code: JKR3

  Description: Display customer complaint

  Release: ECC 6 only

• • Program: SAPMJKCOMPL

    Screen: 100

    Authorization Object:

  • Development Package:

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

JKR3 - Details

• SAP Tcode: JKR3 - Display customer complaint

  
  Overview:
  The SAP transaction code JKR3 is used to display customer complaints in the SAP system. It is a part of the Quality Management (QM) module and is used to view and analyze customer complaints. 
  
  Functionality:
  JKR3 allows users to view customer complaints in the SAP system. It provides a detailed overview of the complaint, including the customer name, complaint date, complaint type, and other relevant information. The transaction code also allows users to view the status of the complaint and any associated documents. 
  
  Step-by-step How to Use:
  1. Enter transaction code JKR3 in the command field. 
  2. Enter the customer name or complaint number in the selection screen. 
  3. Click on “Execute” to display the customer complaint details. 
  4. The details of the customer complaint will be displayed on the screen. 
  5. To view associated documents, click on “Documents” in the menu bar. 
  6. To view the status of the complaint, click on “Status” in the menu bar. 
  7. To exit, click on “Back” in the menu bar or press F3 on your keyboard. 
  
  Other Recommendations:
  It is recommended that users familiarize themselves with all of the features available in JKR3 before using it to display customer complaints. Additionally, users should ensure that they have appropriate authorization before using this transaction code as it contains sensitive information about customers and their complaints.