How to use ISCG - Define BO Types for Symptoms

ISCG - Overview

• Transaction Code: ISCG

  Description: Define BO Types for Symptoms

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CSKN

    Package Description: Customer Service Knowledge Base Development

    Parent Package: APPL

  • Module/Component: CS-CM-KB

    Description: Knowledge Base

ISCG - Details

• SAP Tcode: ISCG - Define BO Types for Symptoms

  
  Overview: 
  The SAP transaction code ISCG is used to define BO types for symptoms. This transaction code is used to create and maintain the BO types for symptoms in the SAP system. 
  
  Functionality: 
  The ISCG transaction code allows users to define BO types for symptoms in the SAP system. This includes creating new BO types, modifying existing ones, and deleting them. The BO types are used to categorize symptoms and help users quickly identify and resolve issues. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code ISCG in the command field. 
  2. Select the “Create” button to create a new BO type for a symptom. 
  3. Enter the name of the symptom in the “Name” field. 
  4. Enter a description of the symptom in the “Description” field. 
  5. Select “Save” to save your changes. 
  6. Repeat steps 2-5 for each symptom you want to create a BO type for. 
  7. Select “Back” to return to the main screen of the transaction code ISCG. 
  8. Select “Execute” to view all of your created BO types for symptoms. 
  9. Select “Change” or “Delete” to modify or delete an existing BO type for a symptom, respectively. 
  10. Select “Save” or “Delete” to save your changes or delete an existing BO type, respectively. 
  11. Select “Back” to return to the main screen of the transaction code ISCG when you