How to use EMMAC1 - Create Case

SAP Transaction Code - Details

• Transaction Code: EMMAC1

  Description: Create Case

  Release: S/4HANA and ECC 6

• • Program: SAPLEMMA_CASE_TRANSACTION

    Screen: 10

    Authorization Object:

  • Development Package: FKKMM

    Package Description: EMMA: Enhanced Message Management

    Parent Package: FI-CA

  • Module/Component: FI-CA-BF

    Description: Basic Functions

Smart SAP Assistant

• SAP Tcode: EMMAC1 - Create Case

  
  Overview:
  The SAP transaction code EMMAC1 is used to create a case in the SAP system. It is used to store and manage customer service requests, complaints, and other customer-related information. 
  
  Functionality: 
  EMMAC1 allows users to create a case in the SAP system. This case can be used to store and manage customer service requests, complaints, and other customer-related information. The case can be assigned to a specific user or team for further processing. 
  
  Step-by-Step How to Use 
  To use the EMMAC1 transaction code, follow these steps 
  1. Log into the SAP system. 
  2. Enter the transaction code EMMAC1 in the command field. 
  3. Enter the required information for the case, such as customer name, contact details, and description of the issue. 
  4. Assign the case to a specific user or team for further processing. 
  5. Save the case and exit the transaction code. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with the SAP system before using this transaction code. Additionally, users should ensure that all required information is entered correctly before saving the case.