How to use CRM_WFM_IND_TEMPLATE - Define Service Quality Templates

SAP Transaction Code - Details

• Transaction Code: CRM_WFM_IND_TEMPLATE

  Description: Define Service Quality Templates

  Release: ECC 6 only

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Smart SAP Assistant

• SAP Tcode: CRM_WFM_IND_TEMPLATE - Define Service Quality Templates

  
  Overview: 
  CRM_WFM_IND_TEMPLATE is a SAP transaction code used to define service quality templates in the SAP Customer Relationship Management (CRM) system. It is used to create and maintain templates for service quality indicators, which are used to measure the performance of service activities. 
  
  Functionality: 
  The CRM_WFM_IND_TEMPLATE transaction code allows users to define service quality templates in the SAP CRM system. These templates are used to measure the performance of service activities, such as customer service, sales, and marketing. The templates can be used to track customer satisfaction, customer loyalty, and other key performance indicators. 
  
  Step-by-step How to Use: 
  1. Access the CRM_WFM_IND_TEMPLATE transaction code in the SAP CRM system. 
  2. Enter the name of the template you wish to create or modify. 
  3. Enter the details of the template, such as the description, type, and target values. 
  4. Save your changes. 
  5. Activate the template by selecting “Activate” from the menu bar. 
  6. The template is now ready for use in measuring service performance. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with the SAP CRM system before using this transaction code. Additionally, users should ensure that they have sufficient access rights to use this transaction code before attempting to create or modify a template.