How to use CRM_WFM_INDICATOR - Define Volume Indicators

SAP Transaction Code - Details

• Transaction Code: CRM_WFM_INDICATOR

  Description: Define Volume Indicators

  Release: ECC 6 only

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Smart SAP Assistant

• SAP Tcode: CRM_WFM_INDICATOR - Define Volume Indicators

  
  Overview:
  The SAP transaction code CRM_WFM_INDICATOR is used to define volume indicators in the SAP Customer Relationship Management (CRM) system. This transaction code is used to set up and maintain the volume indicators that are used to measure the performance of customer service activities. 
  
  Functionality: 
  The CRM_WFM_INDICATOR transaction code allows users to define and maintain volume indicators for customer service activities. These indicators can be used to measure the performance of customer service activities, such as the number of calls handled, the average time spent on each call, and the number of customer complaints. The indicators can also be used to track customer satisfaction levels and identify areas for improvement. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CRM_WFM_INDICATOR in the command field. 
  2. Select “Create” from the menu bar. 
  3. Enter a name for the indicator and select a unit of measure (e.g., minutes, hours, etc.). 
  4. Enter a description for the indicator and select a category (e.g., customer service, sales, etc.). 
  5. Select “Save” to save your changes. 
  6. Select “Activate” to activate the indicator. 
  7. Select “Back” to return to the main screen. 
  
  Other Recommendations: 
  It is important to ensure that all volume indicators are properly configured and maintained in order to accurately measure performance and identify areas for improvement. Additionally, it is recommended that users periodically review their volume indicators to ensure they are up-to-date and accurate.