How to use CRM_CIC2 - Maintain Variables

SAP Transaction Code - Details

• Transaction Code: CRM_CIC2

  Description: Maintain Variables

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_CICA

    Package Description: Interaction Center

    Parent Package: CRM_APPLICATION

  • Module/Component: CRM-CIC

    Description: Interaction Center WinClient

Smart SAP Assistant

• SAP Tcode: CRM_CIC2 - Maintain Variables

  
  Overview: 
  CRM_CIC2 is a transaction code used in SAP Customer Relationship Management (CRM) to maintain variables. It is used to define and maintain variables for the CRM system. Variables are used to store data that can be used in different parts of the system, such as customer data, product information, and other data. 
  
  Functionality: 
  CRM_CIC2 allows users to define and maintain variables for the CRM system. Variables can be used to store data that can be used in different parts of the system, such as customer data, product information, and other data. The variables can be used in different parts of the system, such as customer data, product information, and other data. 
  
  Step-by-step How to use 
  1. Log into the SAP system and enter transaction code CRM_CIC2. 
  2. Select the “Variables” tab. 
  3. Select “Create” to create a new variable or “Change” to modify an existing variable. 
  4. Enter the name of the variable and select the type of variable (e.g., text, number, date). 
  5. Enter the value for the variable and select “Save” to save the changes. 
  6. Select “Activate” to activate the variable for use in the system. 
  7. Select “Back” to return to the main screen or “Exit” to exit the transaction code. 
  
  Other Recommendations: 
  It is important to note that variables must be activated before they can be used in the system. Additionally, it is recommended that users create a backup of their variables before making any changes or modifications to them. This will ensure that any changes made are not lost if something goes wrong during the process.