How to use CRMD_BUS2000120 - Process Complaints

SAP Transaction Code - Details

• Transaction Code: CRMD_BUS2000120

  Description: Process Complaints

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_1O_FRAME

    Package Description: Framework One-Order

    Parent Package: CRM_APPLICATION

  • Module/Component: CRM-BTX-BF

    Description: Basic Functions for Business Transactions

Smart SAP Assistant

• SAP Tcode: CRMD_BUS2000120 - Process Complaints

  
  Overview: 
  CRMD_BUS2000120 is an SAP transaction code used to process customer complaints. It is part of the SAP CRM module and is used to manage customer complaints and ensure that they are resolved in a timely manner. 
  
  Functionality: 
  CRMD_BUS2000120 allows users to create, view, and edit customer complaints. It also allows users to assign complaints to the appropriate personnel for resolution. Additionally, it provides users with the ability to track the progress of complaints and ensure that they are resolved in a timely manner. 
  
  Step-by-step How to Use: 
  1. Log into the SAP system and enter the transaction code CRMD_BUS2000120. 
  2. Select the “Create” option to create a new complaint. 
  3. Enter the necessary information about the complaint, such as customer name, contact information, and description of the complaint. 
  4. Assign the complaint to the appropriate personnel for resolution. 
  5. Track the progress of the complaint by selecting “View” from the main menu. 
  6. Once the complaint has been resolved, select “Close” from the main menu to close out the complaint. 
  
  Other Recommendations: 
  It is recommended that users regularly review customer complaints and take appropriate action to ensure that they are resolved in a timely manner. Additionally, it is important to document all customer complaints in order to maintain an accurate record of customer service issues and resolutions.