How to use CRMC_IC_DTMF - Maintain DTMF Tones

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_DTMF

  Description: Maintain DTMF Tones

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_IC_CMP_CCS

    Package Description: IC WebClient - Communication Channel Service Components

    Parent Package: CRM_IC_CMP_MAIN

  • Module/Component: CRM-S4-IC-CHA

    Description: S4CRM: Communication Channels

Smart SAP Assistant

• SAP Tcode: CRMC_IC_DTMF - Maintain DTMF Tones

  
  Overview: 
  CRMC_IC_DTMF is an SAP transaction code used to maintain Dual Tone Multi-Frequency (DTMF) tones in the SAP system. DTMF tones are used to control the flow of data between two systems, such as a telephone system and a computer. This transaction code allows users to configure the DTMF tones in the SAP system. 
  
  Functionality: 
  The CRMC_IC_DTMF transaction code allows users to maintain DTMF tones in the SAP system. This includes creating, editing, and deleting DTMF tones. It also allows users to assign DTMF tones to specific functions or applications. Additionally, users can view and modify existing DTMF tones. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CRMC_IC_DTMF into the command field of the SAP system. 
  2. Select the “Create” button to create a new DTMF tone. 
  3. Enter the name of the new tone and select “Save”. 
  4. Select the “Edit” button to edit an existing tone. 
  5. Enter the name of the tone you wish to edit and select “Save”. 
  6. Select the “Delete” button to delete an existing tone. 
  7. Enter the name of the tone you wish to delete and select “Save”. 
  8. Select the “Assign” button to assign a DTMF tone to a specific function or application. 
  9. Enter the name of the function or application and select “Save”. 
  10. Select “Back” to return to the main screen of CRMC_IC_DTMF transaction code. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the features available in this transaction code before using it in order to ensure that they are using it correctly and efficiently. Additionally, users should ensure that they have all necessary permissions before attempting to use this transaction code as it requires certain privileges in order to be used properly.