How to use CRMC_IC_CLMPROF - Call List Profile Maintenance

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_CLMPROF

  Description: Call List Profile Maintenance

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_IC_CUSTOMIZING

    Package Description: CRM Interaction Center: Customizing

    Parent Package: CRM_IC

  • Module/Component: CRM-IC

    Description: Interaction Center WebClient

Smart SAP Assistant

• SAP Tcode: CRMC_IC_CLMPROF - Call List Profile Maintenance

  
  Overview: 
  CRMC_IC_CLMPROF is a SAP transaction code used to maintain call list profiles in the SAP system. It is used to define the criteria for selecting customers for a call list. 
  
  Functionality: 
  CRMC_IC_CLMPROF allows users to create and maintain call list profiles. It enables users to define the criteria for selecting customers for a call list, such as customer group, customer segment, and customer status. The criteria can be used to filter out customers that do not meet the criteria. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CRMC_IC_CLMPROF in the command field. 
  2. Select “Create” from the menu bar. 
  3. Enter a name for the call list profile in the “Name” field. 
  4. Select the criteria for selecting customers from the drop-down menus in the “Selection Criteria” section. 
  5. Click “Save” to save the profile. 
  6. To view or edit an existing profile, select “Display” from the menu bar and enter the name of the profile in the “Name” field. 
  7. To delete an existing profile, select “Delete” from the menu bar and enter the name of the profile in the “Name” field. 
  
  Other Recommendations: 
  It is recommended that users create multiple call list profiles with different criteria so that they can easily select customers for different types of calls or campaigns. Additionally, users should regularly review and update their call list profiles to ensure that they are up-to-date with any changes in customer data or criteria.