How to use CRMC_IC_CHAT - Define Chat Profiles

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_CHAT

  Description: Define Chat Profiles

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_IC_CUSTOMIZING2

    Package Description: IC WebClient customizing

    Parent Package: IC_COMPONENTS

  • Module/Component: CA-GTF-IC

    Description: Interaction Center WebClient

Smart SAP Assistant

• SAP Tcode: CRMC_IC_CHAT - Define Chat Profiles

  
  Overview: 
  CRMC_IC_CHAT is a SAP transaction code used to define chat profiles in the SAP system. It is part of the SAP CRM Interaction Center component (SAP CRM-IC) and is used to create and maintain chat profiles for customer service agents. 
  
  Functionality: 
  The CRMC_IC_CHAT transaction code allows users to create and maintain chat profiles for customer service agents. This includes setting up the profile name, assigning a chat agent, and defining the chat rules. The chat profiles can be used to manage customer interactions via chat, allowing agents to quickly respond to customer inquiries. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CRMC_IC_CHAT in the command field. 
  2. Select “Create” from the menu bar. 
  3. Enter a profile name and assign a chat agent. 
  4. Define the chat rules, such as how long an agent can stay in a chat session, how many chats an agent can handle at once, and how long an agent can take to respond to a customer inquiry. 
  5. Save your changes by selecting “Save” from the menu bar. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with the SAP CRM Interaction Center component before using this transaction code. Additionally, users should ensure that they have the necessary authorization to use this transaction code before attempting to create or modify any chat profiles.