How to use CRMC_IC_AUICOMM - Agent Univ. Inbox - CRMC_IC_AUICOM

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_AUICOMM

  Description: Agent Univ. Inbox - CRMC_IC_AUICOM

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_INBOX_WIIL_TOOLS

    Package Description: Agent's Universal Inbox: Tool Packet for Inbox Work Item

    Parent Package: CRM_INBOX_WIIL

  • Module/Component: CRM-IC-UNI

    Description: Agent Inbox

Smart SAP Assistant

• SAP Tcode: CRMC_IC_AUICOMM - Agent Univ. Inbox - CRMC_IC_AUICOM

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  Overview: 
  CRMC_IC_AUICOMM is a SAP transaction code used to access the Agent Universe Inbox. It is part of the SAP CRM module and is used to manage customer service inquiries. 
  
  Functionality: 
  The Agent Universe Inbox allows customer service agents to view, process, and respond to customer inquiries. It provides a centralized view of all customer inquiries and allows agents to quickly respond to customer requests. The inbox also allows agents to assign tasks to other agents, track progress on tasks, and manage customer service inquiries. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CRMC_IC_AUICOMM in the SAP command field. 
  2. The Agent Universe Inbox will open up in a new window. 
  3. On the left side of the window, you will see a list of customer inquiries that need to be addressed. 
  4. Select an inquiry from the list and click on it to open up the details page. 
  5. On the details page, you can view all relevant information about the inquiry, such as customer contact information, product details, and any notes from previous agents who have worked on the inquiry. 
  6. Once you have reviewed all relevant information, you can respond to the inquiry by typing your response in the text box at the bottom of the page. 
  7. When you are finished responding, click “Send” to send your response to the customer. 
  8. You can also assign tasks to other agents or track progress on tasks by using the “Assign” and “Track” buttons at the top of the page. 
  
  Other Recommendations: 
  It is important to keep track of all customer inquiries in order to ensure that they are addressed in a timely manner. To do this, it is recommended that you use the “Track” button at the top of each inquiry page in order to keep track of progress on each task assigned to an agent or team member. Additionally, it is important to use the “Assign” button at the top of each inquiry page in order to assign tasks to other agents or team members when necessary.