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Transaction Code: CRMC_CLM_CLDP
Description: Display call list determ. proc.
Release: S/4HANA only
Program:
Screen: 0
Authorization Object:
Development Package: CRMCIC_CLM_BO
Package Description: Call List Management Business Objects
Parent Package: CRM_APPLICATION
Module/Component: CRM-CIC-CAM
Description: Campaign Execution
Overview: CRMC_CLM_CLDP is a SAP transaction code used to display call list determination processes. It is used to view and maintain the call list determination processes in the SAP system. Functionality: This transaction code allows users to view and maintain the call list determination processes in the SAP system. It also allows users to create, change, and delete call list determination processes. Step-by-step How to Use: 1. Enter the transaction code CRMC_CLM_CLDP into the command field. 2. The initial screen will appear with a list of existing call list determination processes. 3. To create a new process, click on the “Create” button at the top of the screen. 4. Enter the necessary information for the new process and click “Save” when finished. 5. To change an existing process, select it from the list and click on the “Change” button at the top of the screen. 6. Make any necessary changes and click “Save” when finished. 7. To delete an existing process, select it from the list and click on the “Delete” button at the top of the screen. 8. Confirm that you want to delete the process and click “Yes” when prompted. Other Recommendations: It is important to be aware of any changes made to call list determination processes as they can have a significant impact on how customer calls are handled in your organization. It is also important to ensure that all changes are properly documented so that they can be easily tracked in case any issues arise in the future.
CRMC_CLM_CALLRESULTS - Call results...
CRMC_CLM_BTSYNC - Business transaction synchronization...
CRMC_CLM_CLTYPES - Call list types...
CRMC_CLM_CMPGPM - Display campaign priority mapping...