How to use CRMC_CLM_CALLRESULTS - Call results

SAP Transaction Code - Details

• Transaction Code: CRMC_CLM_CALLRESULTS

  Description: Call results

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRMCIC_CLM_BO

    Package Description: Call List Management Business Objects

    Parent Package: CRM_APPLICATION

  • Module/Component: CRM-CIC-CAM

    Description: Campaign Execution

Smart SAP Assistant

• SAP Tcode: CRMC_CLM_CALLRESULTS - Call results

  
  Overview: 
  CRMC_CLM_CALLRESULTS is a SAP transaction code used to record the results of customer calls. It is used to store information about the customer’s call, such as the purpose of the call, the outcome of the call, and any follow-up actions that need to be taken. 
  
  Functionality: 
  The CRMC_CLM_CALLRESULTS transaction code allows users to record and store information about customer calls. This information can then be used for reporting and analysis purposes. The transaction code also allows users to track customer interactions and follow-up actions that need to be taken. 
  
  Step-by-step How to Use: 
  1. Log into SAP and navigate to the CRMC_CLM_CALLRESULTS transaction code. 
  2. Enter the customer’s name and contact information. 
  3. Enter the purpose of the call and any notes about the conversation. 
  4. Enter the outcome of the call and any follow-up actions that need to be taken. 
  5. Save your changes and exit the transaction code. 
  
  Other Recommendations: 
  It is important to use this transaction code regularly in order to track customer interactions and ensure that follow-up actions are taken in a timely manner. Additionally, it is important to ensure that all customer information is accurate and up-to-date in order to ensure accurate reporting and analysis.