How to use CICP - Contact Search Configuration

SAP Transaction Code - Details

• Transaction Code: CICP

  Description: Contact Search Configuration

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CCMB

    Package Description: Customer Interaction Center Components

    Parent Package: APPL

  • Module/Component: CS-CI-CIC

    Description: Customer Interaction Center

Smart SAP Assistant

• SAP Tcode: CICP - Contact Search Configuration

  
  Overview:
  CICP is an SAP transaction code used to configure contact search parameters in the SAP system. It is used to define the search criteria for contacts and to set up the search parameters for contact searches. 
  
  Functionality: 
  The CICP transaction code allows users to define the search criteria for contacts, such as name, address, phone number, and email address. It also allows users to set up the search parameters for contact searches, such as the maximum number of results returned and the order in which results are displayed. 
  
  Step-by-step How to Use: 
  1. Enter the CICP transaction code in the command field. 
  2. Select the “Define Search Criteria” option from the menu. 
  3. Enter the desired search criteria for contacts, such as name, address, phone number, and email address. 
  4. Select the “Set Up Search Parameters” option from the menu. 
  5. Enter the desired search parameters for contact searches, such as the maximum number of results returned and the order in which results are displayed. 
  6. Save your changes and exit the transaction code. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the available options in CICP before making any changes to their contact search configuration. Additionally, users should always make sure to save their changes before exiting the transaction code to ensure that their changes are applied correctly.