How to use CICI - Profile for Telephony Controls

CICI - Overview

• Transaction Code: CICI

  Description: Profile for Telephony Controls

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CCMB

    Package Description: Customer Interaction Center Components

    Parent Package: APPL

  • Module/Component: CS-CI-CIC

    Description: Customer Interaction Center

CICI - Details

• SAP Tcode: CICI - Profile for Telephony Controls

  
  Overview: 
  The SAP transaction code CICI is used to access the Profile for Telephony Controls. This profile is used to configure the telephony controls in the SAP system. It allows users to set up and manage the telephony controls for their organization. 
  
  Functionality: 
  The Profile for Telephony Controls provides users with a range of options for configuring their telephony system. It allows users to set up and manage the telephony controls for their organization, such as setting up call forwarding, call waiting, and other features. It also allows users to configure the system to automatically answer incoming calls, as well as set up voicemail boxes and other features. 
  
  Step-by-step How to Use: 
  1. Access the Profile for Telephony Controls by entering the SAP transaction code CICI in the command field. 
  2. Select the desired profile from the list of available profiles. 
  3. Configure the profile according to your organization’s needs. 
  4. Save your changes and exit the profile. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with the different options available in the Profile for Telephony Controls before making any changes. Additionally, it is important to ensure that all changes are tested thoroughly before they are implemented in a live environment.