How to use CICG - Call Center Profile Maintenance

SAP Transaction Code - Details

• Transaction Code: CICG

  Description: Call Center Profile Maintenance

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CCMB

    Package Description: Customer Interaction Center Components

    Parent Package: APPL

  • Module/Component: CS-CI-CIC

    Description: Customer Interaction Center

Smart SAP Assistant

• SAP Tcode: CICG - Call Center Profile Maintenance

  
  Overview: 
  CICG is an SAP transaction code used to maintain call center profiles. It allows users to create, edit, and delete call center profiles. This transaction code is used to manage the settings of a call center, such as the number of agents, the type of services offered, and the hours of operation. 
  
  Functionality: 
  CICG enables users to maintain call center profiles in SAP. It allows users to create new profiles, edit existing ones, and delete profiles that are no longer needed. The transaction code also allows users to set up the number of agents in a call center, the type of services offered, and the hours of operation. 
  
  Step-by-step How to Use: 
  1. Enter transaction code CICG in the command field. 
  2. Select “Create” or “Change” from the menu bar. 
  3. Enter the profile name and description in the appropriate fields. 
  4. Enter the number of agents in the call center and select the type of services offered. 
  5. Set up the hours of operation for the call center by entering start and end times for each day of the week. 
  6. Select “Save” to save your changes or “Cancel” to discard them. 
  7. To delete a profile, select “Delete” from the menu bar and enter the profile name in the appropriate field. 
  8. Select “Yes” to confirm deletion or “No” to cancel it. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with SAP transaction codes before using CICG to maintain call center profiles. Additionally, users should ensure that all changes made are saved before exiting the transaction code, as any unsaved changes will be lost when exiting CICG.