How to use S_ALR_87014383 - CCM Agent Activity Report

SAP Transaction Code - Details

• Transaction Code: S_ALR_87014383

  Description: CCM Agent Activity Report

  Release: S/4HANA and ECC 6

  Menu Path:

  • Logistics > Equipment and Tools Management > Information System > Report Selection > Customer Interaction > CCM Agent Activity Report
  • Logistics > Customer Service > Information System > Report Selection > Customer Interaction > CCM Agent Activity Report
  • Information Systems > General Report Selection > Customer Service > Customer Interaction > CCM Agent Activity Report

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: RTTREE

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: S_ALR_87014383 - CCM Agent Activity Report

  
  Overview: 
  S_ALR_87014383 is a SAP transaction code used to generate the CCM Agent Activity Report. This report provides an overview of the activities of the agents in the Customer Contact Management (CCM) system. It includes information such as the number of calls handled, the average call duration, and the average wait time. 
  
  Functionality: 
  The CCM Agent Activity Report provides a comprehensive overview of the activities of agents in the CCM system. It includes information such as the number of calls handled, the average call duration, and the average wait time. The report also provides a breakdown of agent performance by agent type, such as inbound or outbound agents. Additionally, it can be used to identify areas for improvement in agent performance. 
  
  Step-by-step How to Use: 
  1. Log into SAP and enter transaction code S_ALR_87014383. 
  2. Select the desired date range for which you want to generate the report. 
  3. Select any additional filters you would like to apply to the report, such as agent type or call type. 
  4. Click “Execute” to generate the report. 
  5. The report will be displayed on screen and can be printed or exported as a PDF or Excel file. 
  
  Other Recommendations: 
  It is recommended that you review the report regularly to ensure that agents are performing optimally and that any areas for improvement are identified and addressed promptly. Additionally, it is recommended that you use this report in conjunction with other reports, such as customer satisfaction surveys, to gain a more comprehensive understanding of customer service performance.