How to use S_ALR_87014382 - Organization/Agent Call Volume Repor

SAP Transaction Code - Details

• Transaction Code: S_ALR_87014382

  Description: Organization/Agent Call Volume Repor

  Release: S/4HANA and ECC 6

  Menu Path:

  • Logistics > Equipment and Tools Management > Information System > Report Selection > Customer Interaction > Organization/Agent Call Volume Report
  • Logistics > Customer Service > Information System > Report Selection > Customer Interaction > Organization/Agent Call Volume Report
  • Information Systems > General Report Selection > Customer Service > Customer Interaction > Organization/Agent Call Volume Report

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: RTTREE

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: S_ALR_87014382 - Organization/Agent Call Volume Repor

  
  Overview: 
  S_ALR_87014382 is an SAP transaction code used to generate the Organization/Agent Call Volume Report. This report provides a detailed overview of the call volume for an organization or agent. It can be used to analyze the performance of an organization or agent and identify areas for improvement. 
  
  Functionality: 
  The Organization/Agent Call Volume Report provides a comprehensive overview of the call volume for an organization or agent. It includes information such as the total number of calls, average call duration, and average wait time. This report can be used to analyze the performance of an organization or agent and identify areas for improvement. 
  
  Step-by-step How to Use: 
  1. Log into SAP and enter transaction code S_ALR_87014382. 
  2. Select the organization or agent you want to generate a report for. 
  3. Select the date range for which you want to generate the report. 
  4. Select any additional filters you want to apply to the report (e.g., call type, call status, etc.). 
  5. Click “Execute” to generate the report. 
  6. The report will be generated and displayed on the screen. 
  7. You can save or print the report as needed. 
  
  Other Recommendations: 
  It is recommended that you review the Organization/Agent Call Volume Report regularly in order to identify areas for improvement and ensure that your organization or agent is performing at its best. Additionally, it is recommended that you use this report in conjunction with other reports (e.g., customer satisfaction surveys) in order to get a more comprehensive view of your organization or agent’s performance.