What is service delivery in SAP SV-SMG - Solution Manager?

SAP Term: service delivery

• Component: SV-SMG

• Component Name: Solution Manager

• Description: Function in SAP with which SAP delivers services to customers, or with which the customer can perform his own services.

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• Key Concepts: 
  Service delivery is a term used in the SAP Solution Manager (SV-SMG) to refer to the process of delivering services to customers. It involves the coordination of resources, processes, and activities to ensure that services are delivered in a timely and efficient manner. It also includes the management of customer expectations and feedback. 
  
  How to use it: 
  The service delivery process in SAP Solution Manager (SV-SMG) is managed through the Service Delivery Manager (SDM). The SDM is responsible for managing the service delivery process, including setting up service agreements, monitoring service performance, and providing feedback to customers. The SDM also ensures that services are delivered according to customer requirements and expectations. 
  
  Tips & Tricks: 
  When setting up service agreements, it is important to ensure that all parties involved understand their roles and responsibilities. This will help ensure that services are delivered on time and according to customer expectations. Additionally, it is important to monitor service performance regularly to ensure that services are being delivered as expected. 
  
  Related Information: 
  For more information on service delivery in SAP Solution Manager (SV-SMG), please refer to the SAP Help Portal or contact your local SAP representative.