What is service session in SAP SV-SMG-SER - SAP Support Services?

SAP Term: service session

• Component: SV-SMG-SER

• Component Name: SAP Support Services

• Description: One of the several usually remotely performed analyses that make up an SAP Service. Each service session has a specific objective and results in an extensive report with a detailed actions list and recommendations. &EXAMPLE& The SAP GoingLive Check consists of five service sessions: Project Session Feasibility Session Analysis Session Optimization Session Verification Session

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• Key Concepts: 
  A service session is a type of support service offered by SAP. It is a remote, interactive session between an SAP customer and an SAP expert. During the session, the expert provides guidance and advice on how to use SAP software and resolve any issues that may arise. 
  
  How to use it: 
  A service session can be requested through the SAP Support Portal. Once the request is submitted, an SAP expert will contact the customer to arrange a time for the session. During the session, the customer can ask questions and receive advice from the expert. 
  
  Tips & Tricks: 
  Before requesting a service session, it is important to have a clear understanding of what you need help with. This will help ensure that the session is productive and that you get the most out of it. 
  
  Related Information: 
  For more information about service sessions, please visit the SAP Support Portal or contact your local SAP representative.