What is 'follow-up document' in SAP SV-SMG-OST - Tool Set for One Service?

follow-up document - Overview

• Component: SV-SMG-OST

• Component Name: Tool Set for One Service

• Description: The document required for the next business process step.

follow-up document - Details

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  Key Concepts: 
  A follow-up document is a document created in the SAP system to track the progress of a service request. It is used to store information about the service request, such as the customer's contact information, the service request's status, and any notes or comments related to the service request. The follow-up document is linked to the original service request and can be used to monitor its progress.
  
  How to use it: 
  To create a follow-up document in SAP, open the SV-SMG-OST Tool Set for One Service Request. Select the “Create Follow-Up Document” option from the menu. Enter the customer's contact information and any notes or comments related to the service request. Once you have entered all of the necessary information, click “Save” to create the follow-up document. 
  
  Tips & Tricks: 
  When creating a follow-up document, make sure to include all relevant information about the service request. This will help ensure that all of the necessary information is tracked and that any changes or updates to the service request can be easily monitored. 
  
  Related Information: 
  For more information about creating follow-up documents in SAP, please refer to SAP's official documentation on creating follow-up documents in SV-SMG-OST Tool Set for One Service Request.