What is 'service agent' in SAP SRD-SRM - SRM-Supplier Relationship Management?

service agent - Overview

• Component: SRD-SRM

• Component Name: SRM-Supplier Relationship Management

• Description: A person who performs a service on behalf of a company.

service agent - Details

• 
  Key Concepts: 
  A Service Agent is a user in the SAP Supplier Relationship Management (SRM) system who is responsible for providing services to customers. The Service Agent is responsible for managing customer requests, providing customer support, and ensuring customer satisfaction. The Service Agent is also responsible for managing the supplier relationship and ensuring that the supplier meets the customer's needs. 
  
  How to use it: 
  The Service Agent is responsible for managing customer requests and providing customer support. The Service Agent can create and manage customer accounts, manage customer orders, and provide customer support. The Service Agent can also manage supplier relationships and ensure that the supplier meets the customer's needs. 
  
  Tips & Tricks: 
  When managing customer requests, it is important to be organized and efficient. It is also important to be proactive in responding to customer inquiries and providing timely support. Additionally, it is important to be aware of any changes in the supplier relationship that may affect the customer's needs. 
  
  Related Information: 
  The Service Agent role is closely related to other roles in the SRM system such as the Supplier Relationship Manager (SRM) and the Customer Relationship Manager (CRM). Additionally, the Service Agent role is closely related to other roles in the SAP system such as the Business Analyst (BA) and the System Administrator (SA).