What is Service Order Daily Averages in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: Service Order Daily Averages

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A report that shows the daily average service orders for the month-to-date or year-to-date, including incoming, closed, and outstanding orders.

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• Key Concepts: 
  Service Order Daily Averages (SODA) is a component of SAP Customer Relationship Management (CRM) that provides an overview of the average time it takes to complete service orders. It allows users to track the average time it takes to complete service orders, as well as the average time it takes to complete each step in the process. This helps users identify areas where they can improve their processes and increase efficiency. 
  
  How to use it: 
  To use SODA, users must first set up the component in SAP CRM. This includes setting up the data sources, such as service orders, and defining the criteria for calculating the averages. Once this is done, users can view the daily averages for each service order in a graphical format. The data can also be exported to other applications for further analysis. 
  
  Tips & Tricks: 
  When setting up SODA, it is important to ensure that all relevant data sources are included in the calculation. This will ensure that the averages are accurate and provide an accurate representation of the process. Additionally, users should regularly review the data to identify areas where improvements can be made. 
  
  Related Information: 
  SODA is part of SAP CRM and is closely related to other components such as Service Order Management and Service Order Processing. Additionally, SODA can be used in conjunction with other analytics tools such as SAP Business Intelligence (BI) to gain further insights into service order performance.