What is Service Order Daily Average in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: Service Order Daily Average

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: Report that shows the daily average for the incoming as well as the finished service orders over a selected period of time.

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• Key Concepts: 
  Service Order Daily Average (SODA) is a metric used in SAP Customer Relationship Management (CRM) to measure the average number of service orders created per day. It is calculated by dividing the total number of service orders created in a given period by the number of days in that period. 
  
  How to use it: 
  SODA can be used to measure the efficiency of customer service operations and identify areas for improvement. It can also be used to compare performance across different teams or locations. To calculate SODA, you need to know the total number of service orders created in a given period and the number of days in that period. 
  
  Tips & Tricks: 
  When calculating SODA, it is important to consider any holidays or other days when no service orders were created. This will ensure that your SODA calculation is accurate and reflects the true performance of your customer service operations. 
  
  Related Information: 
  SODA is closely related to other metrics such as Service Order Completion Rate (SOCR) and Service Order Response Time (SORT). These metrics can be used together to gain a more comprehensive understanding of customer service operations.