What is 'Service Categories - Where Used' in SAP SRD-CRM - CRM-Customer Relationship Management?

Service Categories - Where Used - Overview

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A report that shows how often each service category has been used in service requests, service orders, and knowledge base articles.

Service Categories - Where Used - Details

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  Key Concepts: 
  Service Categories - Where Used is a component of SAP Customer Relationship Management (CRM) that allows users to view the usage of service categories across different areas of the system. This component provides an overview of the usage of service categories in different areas, such as sales, marketing, and service. It also provides a detailed view of the usage of service categories in each area. 
  How to Use It: 
  To use Service Categories - Where Used, users must first select the service category they wish to view. Once selected, the component will display a list of all areas where the service category is used. Users can then select an area to view a detailed list of all activities related to that service category in that area. 
  
  Tips & Tricks: 
  When using Service Categories - Where Used, it is important to remember that the component only displays information about the usage of service categories in different areas. It does not provide any information about how those services are being used or how they are performing. 
  
  Related Information: 
  For more information about Service Categories - Where Used, users can refer to SAP's official documentation on the topic. Additionally, users can contact their SAP support team for further assistance with using this component.