What is service catalog in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: service catalog

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A structured list of the services that are available from a service provider.

Smart SAP Assistant

• Key Concepts: 
  Service catalog is a component of SAP Customer Relationship Management (CRM) that enables organizations to create and manage a catalog of services that can be offered to customers. It provides a comprehensive view of all services available, including pricing, availability, and delivery options. The service catalog also allows customers to easily search for and select the services they need. 
  
  How to Use It: 
  The service catalog can be used to create and manage a comprehensive list of services that can be offered to customers. This includes setting up pricing, availability, and delivery options for each service. The service catalog also allows customers to easily search for and select the services they need. 
  
  Tips & Tricks: 
  When creating a service catalog, it is important to ensure that all services are accurately described and that pricing, availability, and delivery options are clearly stated. Additionally, it is important to keep the service catalog up-to-date with any changes in pricing or availability. 
  
  Related Information: 
  The service catalog is closely related to other components of SAP Customer Relationship Management (CRM), such as the customer master data management (MDM) and customer segmentation tools. Additionally, the service catalog can be integrated with other SAP applications, such as SAP ERP or SAP Business Suite.