What is knowledge base article in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: knowledge base article

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A collection of information that provides knowledge on a specific topic and is stored in a knowledge base. An example of a knowledge base article is a solution to a problem or an FAQ.

Smart SAP Assistant

• Key Concepts: 
  A knowledge base article is a document created by SAP to provide customers with information about a specific component of the SAP software. It contains detailed instructions on how to use the component, as well as tips and tricks for getting the most out of it. The article also includes related information such as links to other resources and contact information for support.
  
  How to use it: 
  To use a knowledge base article, first identify the component you need help with. Then, search for the article in the SAP Knowledge Base. Once you have found the article, read through it carefully and follow the instructions provided. If you have any questions or need additional help, contact SAP Support.
  
  Tips & Tricks: 
  When using a knowledge base article, make sure to read through it thoroughly and understand all of the instructions before attempting to use the component. Additionally, if you are having trouble understanding something in the article, try searching for related articles or contacting SAP Support for assistance.
  
  Related Information: 
  For more information about knowledge base articles, visit the SAP Knowledge Base website at https://help.sap.com/kb/. Additionally, if you need help with a specific component of SAP software, contact SAP Support at https://support.sap.com/.