What is Knowledge Base - Where Used in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: Knowledge Base - Where Used

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A report that shows the number of service orders and service requests to which knowledge base articles have been assigned.

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• Key Concepts: 
  The Knowledge Base - Where Used component in SAP CRM is a tool that allows users to quickly and easily identify which objects are using a particular knowledge base article. This component is especially useful for administrators who need to keep track of which objects are using a particular article, as well as for troubleshooting purposes. 
  
  How to Use It: 
  To use the Knowledge Base - Where Used component, users must first select the knowledge base article they wish to view. Once the article is selected, the component will display a list of all objects that are using the article. This list can be filtered by object type, such as customer, contact, or account. 
  
  Tips & Tricks: 
  When using the Knowledge Base - Where Used component, it is important to remember that the list of objects displayed may not be comprehensive. For example, if an object has been deleted or moved to another system, it may not be included in the list. Additionally, it is important to note that the list of objects displayed may not be up-to-date; if an object has been recently added or modified, it may not appear in the list until the next time the component is refreshed. 
  
  Related Information: 
  For more information on the Knowledge Base - Where Used component in SAP CRM, please refer to the official SAP documentation. Additionally, there are many online resources available that provide detailed tutorials and tips on how to use this component effectively.