What is entitled spare part in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: entitled spare part

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A material that the service provider has agreed to replace if the original part is defective.

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• Key Concepts: 
  Entitled spare parts are components that are available to customers as part of a service contract. These parts are typically used to repair or replace defective parts in a customer’s product. The entitlement is based on the customer’s service agreement and is typically provided by the manufacturer or supplier of the product.
  
  How to use it: 
  In SAP Customer Relationship Management (CRM), entitled spare parts can be managed using the Service Contract Management (SCM) module. This module allows customers to view their service contracts and view the entitled spare parts associated with each contract. Customers can also request additional spare parts if needed.
  
  Tips & Tricks: 
  When requesting additional entitled spare parts, it is important to provide as much detail as possible about the part needed. This will help ensure that the correct part is provided in a timely manner. Additionally, it is important to keep track of all entitled spare parts that have been requested and received, as this will help ensure that all parts are accounted for and properly maintained.
  
  Related Information: 
  For more information on entitled spare parts, please refer to SAP’s Service Contract Management documentation. Additionally, you can find more information on SAP CRM and its related modules on the SAP website.