What is entitled service in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: entitled service

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A service that the service provider has agreed to provide to the customer.

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• Key Concepts: 
  Entitled service is a term used in SAP Customer Relationship Management (CRM) to refer to a service that a customer is eligible to receive. This could be a product or service that the customer has purchased, or it could be a service that the customer is entitled to receive as part of their membership or subscription. 
  
  How to use it: 
  In SAP CRM, entitled services are managed through the Service Request Management (SRM) module. This module allows customers to request services and view their entitlements. It also allows administrators to manage the entitlements of customers and ensure that they are receiving the services they are entitled to. 
  
  Tips & Tricks: 
  When managing entitled services in SAP CRM, it is important to ensure that customers are receiving the services they are entitled to in a timely manner. It is also important to ensure that customers are aware of their entitlements and can easily access them when needed. 
  
  Related Information: 
  For more information on entitled services in SAP CRM, please refer to the SAP Help Portal or contact your local SAP representative.