What is Due Date Compliance (Service Requests) in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: Due Date Compliance (Service Requests)

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A report that shows the rate of service requests completed within the planned initial response and completion dates, which are taken from the due date in the service level objective.

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• Key Concepts: 
  Due Date Compliance (Service Requests) is a feature of SAP Customer Relationship Management (CRM) that helps ensure that service requests are completed on time. It allows users to set due dates for service requests and track their progress in real-time. The feature also provides notifications when a service request is overdue or approaching its due date. 
  
  How to use it: 
  To use Due Date Compliance (Service Requests), users must first create a service request in SAP CRM. Once the request is created, users can set a due date for the request and assign it to an individual or team. The system will then track the progress of the request and provide notifications when it is overdue or approaching its due date. 
  
  Tips & Tricks: 
  When setting due dates for service requests, it is important to consider the complexity of the request and the resources available to complete it. This will help ensure that requests are completed on time and that users are not overwhelmed with too many tasks at once. 
  
  Related Information: 
  Due Date Compliance (Service Requests) is part of SAP CRM's Service Request Management module, which also includes features such as Service Request Scheduling, Service Request Tracking, and Service Request Escalation. These features can be used together to ensure that service requests are completed on time and with minimal disruption.