What is Dispatching and Scheduling Orders in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: Dispatching and Scheduling Orders

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A process that enables a service employee to assign an order, either manually or automatically, to the responsible service performer and/or execution team.

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• Key Concepts: 
  Dispatching and Scheduling Orders is a component of SAP Customer Relationship Management (CRM) that enables users to plan and manage the delivery of goods and services to customers. It allows users to create orders, assign them to resources, and track their progress. The component also provides tools for optimizing the scheduling process, such as automatic order assignment and resource utilization.
  
  How to use it: 
  To use Dispatching and Scheduling Orders, users must first create an order. This can be done by entering customer information, product details, and delivery instructions. Once the order is created, it can be assigned to a resource or team of resources. The user can then track the progress of the order in real-time using the component's tracking tools.
  
  Tips & Tricks: 
  When creating an order, it is important to enter accurate customer information and product details. This will ensure that the order is assigned to the correct resource and that it is delivered on time. Additionally, users should take advantage of the component's optimization tools to ensure that resources are utilized efficiently.
  
  Related Information: 
  For more information about Dispatching and Scheduling Orders, please refer to SAP's official documentation at https://help.sap.com/viewer/product/SRD-CRM/CRM_7_0/en-US.