What is Dispatching Board in SAP CEC-SRV-FSM - ?

SAP Term: Dispatching Board

• Component: CEC-SRV-FSM

• Component Name:

• Description: Field Service Management The Dispatching Board is an interactive planning board used to assign activities and service calls to technicians. Activities and service calls can then be released to technicians, whereupon the activities and service calls are completed.

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• Key Concepts: 
  The Dispatching Board is a component of the SAP CEC-SRV-FSM (Customer Engagement and Commerce Service for Field Service Management) solution. It is a graphical user interface (GUI) that allows users to view and manage field service activities in real-time. The Dispatching Board provides an overview of all field service activities, including customer information, service requests, and technician availability. It also allows users to assign tasks to technicians, track progress, and manage customer interactions. 
  
  How to Use it: 
  The Dispatching Board can be accessed from the SAP CEC-SRV-FSM solution. Once logged in, users can view the Dispatching Board dashboard which provides an overview of all field service activities. From here, users can assign tasks to technicians, track progress, and manage customer interactions. The Dispatching Board also provides detailed information about each task, such as customer information, service requests, and technician availability. 
  
  Tips & Tricks: 
  To make the most of the Dispatching Board, it is important to keep the dashboard organized. This can be done by sorting tasks by priority or by technician availability. Additionally, users should take advantage of the detailed information provided by the Dispatching Board to ensure that tasks are assigned to the most qualified technicians. 
  
  Related Information: 
  For more information on the Dispatching Board and other components of the SAP CEC-SRV-FSM solution, please visit the SAP Help Portal at https://help.sap.com/viewer/product/CEC_SRV_FSM/Cloud/en-US