What is direct manager in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: direct manager

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A superordinate manager who might set overall targets for the responsible employee.

Smart SAP Assistant

• Key Concepts: 
  A direct manager in SAP Customer Relationship Management (CRM) is a user who is responsible for managing the activities of a team of employees. This user is typically the supervisor or manager of the team and is responsible for assigning tasks, monitoring progress, and providing feedback. 
  
  How to use it: 
  Direct managers in SAP CRM can be assigned to teams of employees by creating a user group and assigning the direct manager as the group leader. The direct manager can then assign tasks to the team members, monitor their progress, and provide feedback. The direct manager can also view reports on the team's performance and make changes to the team's structure if needed. 
  
  Tips & Tricks: 
  It is important to ensure that the direct manager has access to all of the necessary tools and information needed to effectively manage their team. This includes access to reports, task lists, and other resources that will help them monitor progress and provide feedback. 
  
  Related Information: 
  For more information on how to use direct managers in SAP CRM, please refer to the SAP Help Portal or contact your local SAP representative.